One of the fastest growing sectors offering prospective career opportunities for the young professionals in the Philippines is the IT-BPO industry. It has played an important role in the growth and development of the country. There are various call center jobs available in these BPO companies. Every year, thousands of jobs are generated which contribute to the economy of the country. This industry dominates the labor market and is one of the major economic drivers in the country.
The BPO industry is divided into 8 major sectors:
- Knowledge process outsourcing and back offices
- Call centers
- Software development
- Game development
- Engineering design, and
- Medical transcription
Outsourcing various types of jobs related to these sectors has become a common business strategy followed by many MNCs, and the Philippines is one of the most preferred destination for BPO and call center jobs as these are available at low cost. You will find call center jobs in the country not only at the call centers but also in the other 7 sectors in the BPO industry.
Types of call center jobs in the Philippines
The most prominent job roles in call center jobs in the Philippines are as follows:
- Call Center Agent
- Call Center Trainer
- Client Support Representatives
- Call Center Representative
- Call Center Operations Manager etc.
Why Philippines the preferred country for BPO and call center jobs?
The Philippines is the 39th largest economy in the world. Since the 1990s when the outsourcing wave started globally, the Philippines is one of the most sought-after countries. Even today, the BPO industry shows a promising impact. It is the BPO industry which is one of the highest employment generation sectors in the country. There has always been a significant growth of the call centers and BPO industry, contributing a major share of revenue to the economy. There has been a positive growth rate over the years, especially since 2014. In 2016, the total revenue generated from this industry was 20$ billion. No wonder, there are plenty of call center jobs and other jobs in the IT-BPO industry. According to reports, the revenue from this industry is expected to reach 40$ billion to 55$ billion by 2022.
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One of the main reasons for this significant growth is due to ample support by the Philippines Government. In fact, in the Philippines Development Plan, the Government has focused on the BPO sector as one among the 10 high potential and priority development areas. Other benefits offered by the government to attract investors are tax exemptions, tax holidays, and easy export and import procedures. Employees in the call center jobs in the Philippines are also provided training to survive and do well in the industry. It has also been reported that about 1 million Filipinos are directly employed employees, and this is also projected to increase. By 2022, 1.5 million new jobs will be created for directly and indirectly employed employees.
Top BPO companies for call center jobs in the Philippines
For the past few years, BPO companies have proliferated through every nook and corner of the country, through its capital Manila and other cities. This has lured many fresh graduates and candidates from various industries to apply for call center jobs. The very first call centers in the Philippines are RMH Teleservices (now Alorica) and InfoNXX (now KGB). These companies were pioneers in expanding the BPO segment in the country.
Currently, some of the notable BPO companies offering call center jobs in the Philippines are as follows:
- Convergys Philippines Services Corporation
- Sitel Philippines Corporation
- JPMorgan Chase & Co.
- Deutsche Knowledge Services Pte. Ltd.
- Wells Fargo
- UnitedHealth Group
- Citibank etc.